Privacy notice
THUNK is committed to ensuring that everything we do with your personal information is fair, transparent and ethical.
We will protect the privacy and security of your personal information and will always take all reasonable steps within our power to keep your information safe.
By providing us with your personal information, you consent to the collection and use of any information you provide in accordance with this privacy policy.
Data protection principles
We comply with the principles of data protection law. This says that the personal information we hold about you must be:
Used lawfully, fairly and in a transparent way.
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
Relevant to the purposes we have told you about and limited only to those purposes.
Accurate and kept up to date.
Kept only as long as necessary for the purposes we have told you about.
Kept securely.
For the purpose of the General Data Protection Regulations (GDPR) the data controller is Riser Ltd.
The information we collect may include, but is not limited to: Information you give to us
By filling in forms on our site (thunk.world)
By filling in forms at shows or events
By corresponding with us by phone, email, in person or otherwise
By subscribing to our service
By entering competitions, promotions or surveys
By responding to one of our mailings
The information we collect may include: Your name, address, email address and telephone number.
Legal basis we rely on to collect information
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
When you consent: We may use your personal information to tell you about relevant products, events, competitions and news. For example, when you sign up to a newsletter or tell us you want to hear from us by completing your preferences. You can ask us to stop sending you marketing messages by contacting us at any time. If you change your mind you can update your choices at any time by contacting us.
If we have legitimate interest: The GDPR defines legitimate interest as a reasonable business or commercial interest for processing your personal information. For example, sending a direct mail when a product you previously ordered is back in season, improving the service we provide or to follow our ethical and environmental ethos.
How we use your information
What we use your data for and the legal basis which applies
Service
To respond to your queries, complaints or requests
To keep a record of your relationship with us and your information up to date
To let you know about changes to our service
Legitimate interest
To develop and improve our systems (eg pages you visit to investigate any problems you encounter with our site)
To send you requests for feedback via surveys to help improve our service
To build a picture of who are current customers are and what they like, to inform our decisions
To ensure the content on our site is presented effectively for your device and is secure
To measure and understand advertising effectiveness through research and analysis
To contact you periodically if we need to.
Who we share your information with
We do not share your information with any third parties and will never share your information without seeking your prior consent.
Where we keep your information
The data that we collect from you is stored within the European Economic Area ("EEA"). We take all reasonable steps necessary to ensure that your data is treated securely and in accordance with this privacy policy.
When connecting to our radio stream, your IP address will be sent to our radio service provider in order for us to track listening trends and provide licensing bodies with royalty reports. Once our service provider receives your IP it is immediately anonymised, deleted and becomes untraceable. This data is never sold on or passed to other companies.
For iOS Apps
The THUNK Radio iOS App does not collect any user data when installed or launched on your device.
For Android Apps
The THUNK Radio Android App does not collect any user data during use. In order to provide audio control during Phone App use, the App will monitor the 'state' of the phone App (Idle, in call, call ended) if applicable on your device. At no point will the App be able to listen in or derive phone numbers or data.
The Android App also requires access to local storage. This is to store its configuration for faster launch times.'
All information you provide to us is stored on our secure servers.
Our website may contain links to third party websites. If you follow a link to any of these websites, please note that they will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
How long we keep your data for
We will hold your personal information on our system for as long as is necessary for purposes of communicating with you.
To ask us to erase all of the personal information we hold about you (Right to Erasure also known as the right to be forgotten) (Article 17 GDPR)
Email admin@THUNK.world
Write to admin@THUNK.world
The GDPR requires us to act upon the request within one month of receipt.
To request access to all of the information we hold about you (Article 15 GDPR)
Email admin@THUNK.world
The GDPR requires us to act upon the request within one month of receipt.
To ask us not to process your data for the purpose of our legitimate interest. We will action your request unless we believe the legitimate interest overrides your circumstances
Email admin@THUNK.world
Changes to this policy
This policy was last updated on 24th September 2024.
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Got a question?
If you have any questions that haven’t been covered, please contact us at:
Email admin@THUNK.world
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.